Hotel Connect     Hotel Special Offers
.Welcome to our new beachfront! Whether your idea of a great beach holiday is listening to the waves lapping at the bay, and gentle days on the sand or you are also looking for a slice of culture to keep you busy… We have more than 35 destinations to choose from.. So, the choice is wide and it’s all yours! 

Amsterdam Hotel Deals 

Frequently asked questions
We have tried to answer all of your questions, however, if you can not find the answer to your question, please click here to contact us: 
Q. How do I cancel or amend my booking? 
A. Please call our UK reservations team on: 0845 230 8888 and they will assist you with this or click here to email us. Unlike many of our competitors, we do not charge you an administration fee for amending your booking. N.B. Any cancellations or amendments must be made through HotelConnect and not with the hotel or this may affect any refund due to you.
 Q. Will I be charged if I cancel a booking - what is the minimum period of notice? 
A. Our cancellation policy is £15.00 per person, or if the booking is cancelled within 48 hours notice or less, the hotel will levy a charge of the first night's accommodation.
 Q. Can I make a name change if I cannot travel? 
A. Yes 

Once I’ve booked, what happens next?

Q. Do I have to re-confirm my booking?

A. No - once your booking is made with us, the hotel receives your details automatically. You can be assured of your hotel booking with HotelConnect.

Q. What documentation will I receive after making my booking?

A. If you have opted to receive documentation, you will receive a booking confirmation, hotel voucher with information and a quality feedback questionnaire.

Q. Is there a special number that I can phone if there's a problem?

A. Yes - we have a dedicated emergency telephone number to call out of hours and at weekends / holiday periods, which is given out on our answerphone. Please call us if you are experiencing for example, flight or transport delays or difficulties with your accommodation.

I have a question about payment & price

Q. Is the total price shown, per person or per room ?

A. The price shown gives the total for all persons, inclusive of breakfast and taxes

Q. Are my credit card and personal details secure?

A. Our site is secure - upon entering your details, these will be encrypted. We store a minimum of customer information and we never pass this on to any other company or supplier.

Q. Do I have to pay the whole amount due when I make the booking?

A. Yes, in most cases apart from group travel on which we accept deposits.

Q. What credit / debit cards can I use to make payment?

A. We currently accept Visa, Mastercard, Solo and UK debit and Maestro cards. European debit cards may be used if they contain a Visa logo facility.

Q. What currency is shown on your site ?

A. You can choose to show booking prices in Pounds Sterling, Euros, US Dollars, Canadian Dollars, Dansk kroner, Norsk kroner and Svensk kroner or Swiss Francs.

Q. Why are there occasional price differences throughout the year?

A. This may depend on whether you are booking in low season ( November to March ) or high season ( April to October ). There may also be times when your preferred dates coincide with major trade fairs or localised events, during which periods hotels often increase the cost of their normally discounted rates to us as room availability is more scarce. We will always endeavour to find you the most competitively priced hotel.

Q. Is it cheaper to book with you than direct with the hotel?

A. Most definitely - we have negotiated special rates with all the hotels that we offer - up to 50% off.

Q. Do you offer any hotel special offers or discount deals online?

A. Yes, where available we offer a full range of hotel special offers and discount deals through our online reservation service and our call centre, which include many weekend and seasonal promotions. We regularly feature special offers for hotels - please note that only 1 offer per booking is permitted - long stays cannot be split into 2 bookings, to gain more free nights. If this occurs, such split bookings may be refused by the hotel on arrival or their standard room price may be charged.